Advance Your Negotiations With the ‘Big Shmooze’

Advance Your Negotiations With the ‘Big Shmooze’

You walk into a car dealership to buy a new vehicle. A salesman approaches, introduces himself as “John,” and asks how he can help. You say, “I’m looking for a new SUV. My old one is rusting out. It grew up in Minnesota, just like me.” “Really,” John says. “Where in...

Should I Assume Everyone Lies in Negotiations?

Should I Assume Everyone Lies in Negotiations?

“Everyone lies in negotiations. And everyone knows everyone lies in negotiations. So why should we care? Shouldn’t we just assume our counterpart is not telling the truth, should not be trusted, and behave accordingly?” No. Making these assumptions would be highly...

Agenda Control Aids the Negotiation Process

Agenda Control Aids the Negotiation Process

What's your price?" Maureen asked shortly after John arrived. "Cut to the chase. I'm running late, so just tell me what you've got and your bottom line." "Wait a second," John responded. "Before we discuss price, why don't you tell me a bit about what you...

How to Achieve the 5 Stages Required to Build Trust

How to Achieve the 5 Stages Required to Build Trust

I recently sat in on a lecture from Rob Galford, co-author of “The Trusted Advisor,” which explains how to achieve professional success by earning clients’ trust and confidence. Since all negotiations involve trust, and a broad view of negotiation includes...

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